Terms of Service

Terms of Service

Effective Date: August 18, 2025

1. Introduction and Acceptance

Welcome to Tenbyte AI, an AI-powered document intelligence platform. These Terms of Service ("Terms") govern your use of our services and constitute a legally binding agreement between you ("User," "you," or "your") and Noxie Innovation (OPC) Private Limited ("Company," "we," "us," or "our").

Company Information: - Legal Entity: Noxie Innovation (OPC) Private Limited - Product Name: Tenbyte AI - Registration: Company incorporated in India - CIN: U72900GJ2022OPC135927 - Registered Office: D-203, Arjun Green, Near Vardan Tower, Naranpura, Ahmedabad, Gujarat, India - 380013

By accessing or using our AI-powered document review system, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2. Service Description

Tenbyte AI provides AI-powered document intelligence solutions including:

2.1 Document Review Service

• Single Document Analysis (1 vs 1): Review your master document against one regulatory reference with exact quote identification for non-compliance, non-compliance location detection with section, page number, and section references, master document correction suggestions for compliance, and copy/paste ready draft corrections for all non-compliance issues
• Multiple Document Analysis (1 vs 3): Review your master document against up to three regulatory references simultaneously with exact quote identification for non-compliance, non-compliance location detection with section, page number, and section references, and master document correction suggestions for compliance
• Regulatory compliance checking against standards including EU GMP, WHO GMP, ISO standards, 21 CFR, ASTM guidelines, ICH protocols, and proprietary organizational standards
• 3-minute processing timeline with 99.9% accuracy

2.2 Instrument SOP Creation Service

• Standard Operating Procedure generation from equipment manuals
• Regulatory compliance integration with reference documents
• Instrument/equipment/machine operation procedure generation
• 3-minute SOP generation timeline

3. Acceptable Use Policy

3.1 Permitted Uses

You may use our services for: - Legitimate document review and compliance purposes - Processing documents for which you have proper authorization and legal rights - Regulatory compliance checking and analysis - Standard Operating Procedure creation for instrumentation

3.2 User Responsibilities

You are responsible for: - Ensuring accuracy and completeness of submitted documents - Having proper authorization to review all submitted documents - Maintaining document confidentiality and following security protocols - Verifying document accuracy after AI processing - Implementing corrective actions based on qualified professional review - Reporting suspicious activities or security concerns immediately

3.3 Prohibited Activities

You may not: - Submit documents containing malicious code, security threats, or discriminatory content - Process documents containing unauthorized private information, false or misleading information, or illegal content - Attempt to manipulate, bypass, or circumvent our AI system security measures - Share system access credentials without proper authorization - Misuse analysis results or violate intellectual property rights - Use the service for any illegal or unauthorized purposes

4. Technical Requirements and System Access

4.1 System Requirements

To use our services, you must maintain: - Stable high-speed internet connection (minimum 10 Mbps) - Modern web browsers (Chrome, Firefox, or Safari - latest versions) - Adequate system memory (minimum 8 GB RAM for optimal performance)

4.2 Document Format Requirements

• PDF format only
• Minimum resolution of 300 DPI for scanned documents
• Machine-readable text
• Documents must be free from password protection or encryption
• Files must not be corrupt or damaged

4.3 File Size and Processing Limitations

• Maximum file size limitations as specified in our system
• Processing capacity limited to prevent system overload
• Priority processing during off-peak hours recommended

5. Data Security and Privacy

5.1 Security Measures

We implement: - End-to-end encryption for all document processing - Secure, isolated processing environment - Enterprise-grade security protocols - Regular security audits and monitoring

5.2 Zero-Retention Policy

• All documents are automatically deleted after processing completion
• No storage of processed documents or personal information
• Documents are not used for AI model training
• No data sharing with third parties under any circumstances

5.3 Document Confidentiality

• No Company personnel can access your uploaded documents or their content
• Documents are processed solely to generate responses based on your inputs
• Complete privacy and confidentiality maintained throughout processing
• Secure processing environment isolated from external access

6. High-Risk Document Processing

6.1 Special Requirements

The following document types require enhanced security measures and qualified professional review: - Legal documents - Healthcare records - Financial documents - Insurance documentation - Employment records - Academic records

6.2 Additional Verification

For high-risk documents, you must: - Provide proper authorization documentation - Ensure qualified professional review of results - Follow enhanced security protocols - Clearly disclose AI assistance usage as required by applicable regulations

7. AI Integration and Limitations

7.1 AI Assistance Disclosure

• Our system integrates advanced AI technology for document processing
• AI provides analysis and recommendations requiring human verification
• Final decisions and interpretations rest with users and qualified professionals
• System serves as a review tool, not automatic correction system

7.2 Result Interpretation

• Compliance reports require immediate transfer to your local systems
• Interpretation must be performed by qualified personnel within your organization
• System identifies potential issues but cannot interpret organization-specific policies
• Final determination of impact severity and required actions should align with your organization's risk assessment framework

7.3 Accuracy and Reliability

• System provides 99.9% accuracy for discrepancy detection
• Results are based on standard compliance frameworks
• Users must evaluate findings against specific regulatory requirements and internal policies
• Human oversight required for all implementation decisions

8. Intellectual Property Rights

8.1 Service Ownership

The Tenbyte AI platform, including all software, algorithms, and related technologies, is owned by Noxie Innovation (OPC) Private Limited and protected by intellectual property laws.

8.2 User Content

• You retain ownership of documents you submit for processing
• You grant us limited rights to process documents solely for service provision
• You warrant that you have necessary rights to submit all documents for processing

8.3 Generated Reports

• Compliance reports and analysis generated by our system are provided for your exclusive use
• You may not redistribute or resell our analysis without written permission
• Reports remain your property once generated and downloaded

9. Service Availability and Maintenance

9.1 Service Uptime

We strive to maintain high service availability but cannot guarantee 100% uptime due to: - Scheduled maintenance activities - System updates and improvements - Unforeseen technical issues - Third-party service dependencies

9.2 Maintenance Windows

• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may occur without prior notice
• Critical security updates may require immediate service interruption

10. Fees and Payment Terms

10.1 Service Fees

• Pricing structure as published on our website
• Fees may vary based on document complexity and processing requirements
• All fees are non-refundable unless specified in our Refund Policy

10.2 Payment Processing

• Payment required before service access
• Accepted payment methods as specified during registration
• Automatic billing for subscription services where applicable

11. Limitation of Liability

11.1 Service Limitations

THE TENBYTE AI SYSTEM FUNCTIONS SOLELY AS A REVIEW TOOL. YOUR ORGANIZATION ASSUMES FULL RESPONSIBILITY FOR ALL INTERPRETATIONS, IMPLEMENTATIONS, AND RESULTING OUTCOMES.

11.2 Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.3 Limitation of Damages

IN NO EVENT SHALL NOXIE INNOVATION (OPC) PRIVATE LIMITED BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES.

12. Indemnification

You agree to indemnify, defend, and hold harmless Noxie Innovation (OPC) Private Limited, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: - Your use of our services - Your violation of these Terms - Your violation of any rights of third parties - Any documents you submit for processing

13. Termination

13.1 Termination by User

You may terminate your account at any time by discontinuing use of our services and deleting your account through our platform.

13.2 Termination by Company

We may suspend or terminate your access immediately for: - Violation of these Terms or our policies - Suspected fraudulent or illegal activity - Non-payment of fees - Breach of security protocols

13.3 Effect of Termination

Upon termination: - Your access to services will cease immediately - All pending processing will be completed or cancelled - Data deletion will occur according to our zero-retention policy - No refunds will be provided except as specified in our Refund Policy

14. Privacy Policy Integration

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our privacy practices.

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

15.3 Alternative Dispute Resolution

Before filing any legal action, parties agree to attempt resolution through good faith negotiation for a period of 30 days.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, pandemic, governmental action, war, terrorism, or other causes beyond the reasonable control of such party.

17. Modifications and Updates

17.1 Terms Updates

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated effective date.

17.2 Notification of Changes

• Material changes will be communicated via email or platform notification
• Continued use of services after changes constitutes acceptance of modified Terms
• If you disagree with changes, you must discontinue use of our services

17.3 Service Updates

We may update, modify, or discontinue features of our service at any time with or without notice.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Noxie Innovation (OPC) Private Limited regarding use of our services.

20. Contact Information

For questions about these Terms of Service, please contact us:

Email: sunil@tenbyteai.com
Legal Inquiries: legal@tenbyteai.com
Company: Noxie Innovation (OPC) Private Limited
Address: D-203, Arjun Green, Near Vardan Tower, Naranpura, Ahmedabad, Gujarat, India - 380013
Website: tenbyteai.com

21. Definitions

For purposes of these Terms:

• "Acceptable Use" means legitimate use of the Document Review System for document review and compliance purposes with proper authorization
• "AI Integration" means the integration of advanced AI technology within our system to assist in document review processes
• "Compliance Report" means comprehensive reports generated by our system including discrepancies, locations, impact assessments, and recommended corrective actions
• "Document Review System" means our AI-powered document review platform
• "High-Risk Documents" means legal documents, healthcare records, financial documents, insurance documentation, employment records, and academic records requiring special handling
• "Proper Authorization" means having legal rights and permissions to review and submit documents for processing
• "Zero-Retention Policy" means our practice of automatically deleting all documents after processing completion

By using Tenbyte AI services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: August 18, 2025
Version: 1.0
Effective Date: August 18, 2025